Back to Help

Problems Receiving

The link in my email doesn't work.
If for any reason you can't click the link provided in your delivery email, you can copy and paste the transaction link (url) into your web browser's address bar to access your files. We display this link for you within the email and it looks something like this:


It is very important that you include the entire link with the complete string of letters and numbers or Slingshot will be unable to access your files. This code is case-sensitive.

If you receive an error stating that "The link you provided does not contain a valid transaction code" then you should double-check that you've included the entire code and that it wasn't, for example, cut off by a line break in your email client.

If you receive an error stating that "The link you provided has expired" then the specified storage time for the files has passed and you will need to contact the original sender directly to have the files re-sent.